The standard product indicates the basic health of all the sites on the network using a very intuitive and visual traffic light system. The Advanced and Premium products give more detail about bandwidth utilisation and applications running over the network.
Andrew Dickinson, MD, Griffin, “Griffin’s philosophy is to give control to our Partners so that they are seen to be adding the value, not Griffin. Ideally our Partners want to be able to resolve their customers’ concerns the first time they call into their help desk. Griffin’s Network Monitoring Portal gives them a real-time view of every site, all through one easy-to-use portal. The system is securely partitioned so if they want to give access to their end customer to see just their own network, they can.
Some of our Partners take our wires-only VPN and their help desks already have tools like this. For resellers who may just be getting into data networking, setting up a system like network monitoring is difficult and expensive. This product empowers their support desk with a cloud-based network monitoring system which is free at the standard level giving Partners a great platform to then up-sell the Advanced and Premium levels. It is very competitively priced giving them the potential to double the original margin on some sites.”