Horizon equIP has invested in personnel to achieve Extreme Initial Training and Network Associate accreditation and has further augmented this investment to obtain the level of Extreme Networks Specialists (ENS), ensuring that it can offer fully equipped engineers to provide ongoing service and support pre and post deployment. In addition, Horizon equIP is the only distributor to have received accreditation to deliver in-house Extreme support through its TIPS (Technical IP Services) providing its partners different levels of support tailored to their needs.
Horizon equIP has further enhanced its Extreme support capabilities by developing new skilled professional services personnel and pre-sales solutions architects to directly engage with the reseller base. With this expertise and additional personnel, Horizon equIP has been able to deliver over 250 hours of training to its partners this year.
“As we intend to grow our partner base it is increasingly important that our products, services and our reputation are strongly represented. Horizon equIP’s extensive Extreme accreditation will galvanise our market standing and provide more value to the channel and end-users alike,” said Stephen Jamieson, Channel Sales Director at Extreme Networks. “It’s uniquely refreshing to see a distributor like Horizon equIP so willing to invest in developing its internal capabilities and engineering skills. These skills are often outsourced, which can pose all manner of problems regarding accountability and uniformity for the end-user. Horizon equIP’s expertise will benefit Extreme and provide valued support to its partners.”
Laura Harman, Business Unit Director at Horizon equIP Technology comments, “ We are committed to building up our internal knowledge and resources to provide value added pre and post sales services to our Extreme partners. These services will help our value added reseller, systems integrator and service provider partners differentiate their offering, solidify their customer relationships and secure more business.”