A key factor in HSC’s success with O2 in the last quarter has been its growing Customer Satisfaction Index (CSI) results, an area it has led the field in. Maggie Kennedy, O2 head of partners remarked: “What made the difference was the fantastic results that HSC delivered, focused on our Joined Up Business offering, which contributed to the company leading CSI across distribution.”
Kennedy, continued: “We want to offer our congratulations to Bob, Carlos and the team at HSC. HSC led the numbers over the quarter and has shown real improvement in its sales volumes across both Fixed and Mobile over the past three months. Their approach in re shaping their business to maximise new products and services is to be applauded as we move into the FMC space.”
Bob Sweetlove, head of HSC, stated: “We are absolutely delighted to obtain this network endorsement. It shows that our strategy of providing an industry-leading combination of airtime, hardware and software to the biggest and best client base of dealers in the UK is really paying dividends.”
Sweetlove continued: "We are especially proud of our customer satisfaction results. Happy customers buy more, stay longer and recommend you to others.”
HSC is committed to providing its partners with the deepest level of support from dedicated professional account managers, through to a fully qualified technical support function and highly experienced teams in finance, connections and logistics, who genuinely want to help partners grow their businesses.