ICON took over the UK distribution of TalkSwitch in 2009 and has built up a strong UK presence in the channel and overseen significant growth in sales and the installed base. This has been achieved through a reseller support network which includes marketing support, product training, interactive real-time technical support for accredited TalkSwitch resellers, and an on-line web based support forum for end users who purchased their TalkSwitch from one of the on-line stores. These Channel Partner and end user services will be extended into the Irish market.
Mark Shane sales manager at ICON commented, “This is a win-win for TalkSwitch, ICON and Channel Partners in Ireland. Our goal is to further build the market for the TalkSwitch solution, and grow sales for everyone. We will also be looking to recruit new Channel Partners. This will not be a remote and hands-off support exercise. ICON’s network of regional account managers already provides on-the-ground support for a number of ICON Partners in Ireland and will extend this premium support to new Channel Partners.”
Jan Scheeren, president and CEO, TalkSwitch, said, “ICON has demonstrated expert skills in introducing TalkSwitch into the United Kingdom, building a loyal customer base combined with strong revenue growth. We are very pleased that resellers and small businesses in Ireland have the opportunity to work with them and also enjoy increased sales backed with top-notch support and service.”