IT solutions specialist Imerja has won a contract to provide global research networking leader DANTE with a 24/7 service desk.
DANTE (Delivery of Advanced Network Technology to Europe) plans, procures, builds and operates large scale, advanced high speed networks for global research and education, including the award-winning 500Gbps pan-European GÉANT network. DANTE is fundamental to the success of global research and education collaboration – working in cooperation with the European Commission and in partnership with Europe’s NRENs and international networking partners.
The three-year contract will see Imerja provide a white-labelled service desk, predicting, responding and solving any network incidents reported by DANTE’s users, vendors, suppliers and other parties.
The service will be delivered through the Imerja Secure Operations Centre (ISOC), the firm’s fully resilient 24×7 operation centre.
Mark Johnston, Chief Networks Operations Officer at DANTE said: “Research and Educational users are demanding; they expect the services that we deliver and support to be always available and perform flawlessly. Infrastructure, supplier and user generated incidents must be professionally managed and resolved effectively and accurately every time 24hrs a day. Imerja have convinced me that they can do this and be flexible and adaptable to the changing demands of this unique environment.”
Ian Jackson, managing director at Imerja said: “DANTE is a global leader in network technology, and our job is ensure that its world class networks are always running at an optimum level.”