Improving Customer Service with 3CX

Call/ Contact Centre

3CX has announced the launch of 3CX Phone System Pro, which is designed to boost businesses customer service and staff productivity via innovative and unique features including advanced call centre features, Microsoft Exchange integration, cross-office presence and superior call reporting. Features such as these are either not found or are prohibitively expensive in other PBXs.

“3CX Phone System Pro demonstrates the power of a software-based PBX for Windows. We can deliver superior integration with other Windows server applications and an advanced feature set at a fraction of the cost compared to other PBXs. 3CX Phone System Pro allows SMB’s to compete by improving customer service and increasing employee productivity without needing to break the bank,” said Nick Galea, 3CX CEO.

“With 3CX Phone System Pro, businesses no longer need to spend a fortune on delivering superior customer service. We have integrated the 3CX Call Center module into 3CX Phone System Pro and added even more advanced call center features that are relevant to all businesses, not just call centers. Through the Exchange LDAP integration, 3CX Phone System Pro allows businesses to enhance their customer service even further as employees will know who’s calling before they pick up the phone, ” said Nick Borg, 3CX Product Manager.

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