Akixi has concluded an agreement with Inclarity Communications to supply call management reporting for the Inclarity hosted VoIP service. Inclarity is branding Akixi call management as Inclarity Reporter for its channel partners and customers.
Akixi hosted call management reporting works with Broadsoft Broadworks technology to deliver all features remotely as SAAS (software as a service) and not as a conventional package on a customer’s server. Akixi does away with all the costly set-up costs normally associated with call management and ACD reporting. There is no capital expenditure on hardware, no implementation and upgrades to worry about and no commitment to ongoing support fees.
Inclarity became the UK’s first hosted VoIP provider in 2003. An important consideration for Inclarity in partnering with Akixi is the service’s wallboard functionality, a real-time reporting system unlike some competitive offerings. All standard reporting features are provided and alarms can be set for time intervals relating to wait times or call lengths.
Commenting on the partner agreement Enzo Viscito, Managing Director of Inclarity Communications said, “We are pleased to have reached agreement with Akixi to supply their hosted reporting services to our channel and customers as Inclarity Reporter. The addition of call management and ACD reporting with wallboard display rounds out our service offering. Our carrier grade world class platform is fully redundant, providing unparalleled reliability and operating at 99.999% uptime.”
For Akixi Bart Delgado, Managing Director, stated “Inclarity joins a growing list of VoIP service providers that have found the Akixi call management service to be the perfect complementary offering for their channel partners and customers. The Inclarity Reporter call management and ACD reporting service offers ‘cradle to grave’ call tracking, with comprehensive reporting and full real-time wallboard display. We look forward to a close business partnership with Inclarity.”