Commenting on the new appointment, Borge Astrup, Managing Director, Customer Contact Division of Intelecom Group AS said, “We are transitioning from being a pioneer in delivering cloud solutions to leading the way in providing integrated omni-channel solutions to meet the needs of today’s 24/7, digitally connected, social media age. The fast pace of our growing organisation meant we looked for a person with gravitas, an agility of mind and proven leadership skills to match our ambition. We are confident Colin has the qualities required to take our business forward to the next stage and know that his positive attitude and natural drive will be a valuable asset to Intelecom.”
Colin Hay concluded, “These are exciting times for Intelecom as the company undergoes a significant period of transformation to adapt to major consumer trends that are radically affecting the way that contact centres are run. I was attracted by the company’s customer service record and its strong sense of conviction and focus on becoming the best European cloud contact centre solution provider. I look forward to building a quality team and sales pipeline to support the company’s future growth and success in the UK.”