Intelligent Telephony from Netcall

Netcall has launched a range of customer call handling solutions which include Netcall CallMeBack, InTouch and Identifier. The vendor says the applications are designed for organisations of any size and provide simple ways to boost call handling efficiency as well as improving customer service, reinforcing brand identity and providing essential customer communication tools. The company has a range of products, FirstContact, VirtualACD and ConnectAll designed for smaller organisations.

Henrik Bang, CEO Netcall, said, “Whether you are looking to extend your existing operational capacity or just starting to explore ways to handle your calls more efficiently, Netcall’s range of highly scalable and flexible solutions will maximise the quality of your telephone interaction with your customers, boosting retention and ultimately increasing profits.”

Netcall CallMeBack provides organisations with a way of handling enquiries from Internet-based customers who need help whilst online, and in-store customers whose query or information request can not be handle by onsite staff. CallMeBack has also been enhanced to include a variety of new features, and now for the first time is available as a CPE based application. CallMeBack helps to improve a contact centre’s efficiency by turning web enquiries into inbound calls, increasing web sales conversion rates while providing staff with important cross- and up-selling opportunities.