Converged solutions and unified communications supplier, Intrinsic Technology, has extended its Haydock-based Client Services Centre (CSC) by 100 per cent to meet increasing demand for its solutions, expand its 24-hour service desk facility and act as a hub for its field engineering operations.
Having opened the facility in 2008, creating 15 new jobs, Intrinsic’s additional investment is expected to create a further 20 positions over the next 18 months. The move comes against the backdrop of consistent year-on-year growth; a recent Cisco Customer Satisfaction Excellence Award win and the launch of a recruitment drive that will see the company increase headcount by 20 per cent in 2010.
The CSC currently supports Intrinsic’s 650-strong customer base, providing round the clock network and application performance management, and disaster recovery services. In addition, the facility provides staging and technical design capabilities.
Intrinsic’s latest investment will see the CSC act as a central hub for all field engineering operations, as well as the expansion of its 24-hour service desk facility to meet demand for its expanding Fusion Managed Services portfolio, creating a technical centre of excellence for the business and its clients.
Mike Mason, Managing Director at Intrinsic, said: “We are delighted to make this further investment which will not only increase headcount and productivity, but will also benefit the local economy through job creation. The expansion of our CSC outlines our intention to remain ahead of the competition through innovation, and by surpassing customer expectation in terms of our solutions, their deployment, and ongoing support and development.
“We remain committed to our bullish growth strategy and the extension of the CSC so soon after our initial investment lays testament to that.”