Nationwide managed services provider IT Specialists (ITS) has announced its initiative to expand its critical hardware cover, IT support, and business continuity and disaster recovery (BC/DR) services to more hardware resellers and software vendors.
As part of Reynolds and Reynolds, a 4,500-employee global software provider, ITS has strong financial backing and is able to provide IT companies with a range of services. In the UK, ITS is targeting mid-market MSPs that are looking to scale their services or provide the last mile through three key offers: national IT field service, BC/DR and 24/7 service helpdesk.
Resellers have the opportunity to sell the tried and trusted services which are provided by ITS’ in-house team. The firm already has partners that are reselling ITS services to the financial, healthcare, and food and drink sectors, providing end clients with on-site support services and workshops for hardware fixes and warranty repairs.
For resellers looking to offer full technical support and guaranteed response times on the helpdesk, ITS’ highly skilled team provides robust service level agreements. With support from ITS, resellers can regain control over user IT support and free employees to focus on their core competencies.
ITS engineers target a first-time fix when called on-site. Currently, the company achieves a first-time fix rate greater than 92 per cent. This is 4 per cent greater than the 88 per cent first-time fix rate best-in-class field service organisations achieve, according to Aberdeen Group.
“BlackVault Managed Recovery Platform is a channel-friendly, turnkey DRaaS solution ensuring availability of the entire customer environment tied to the appropriate compliance requirements,” said Brandon Tanner, ITS senior manager. “Reselling doesn’t require heavy lifting or much resource allocation and creates an additional lucrative revenue stream fairly quickly.”
The new reseller effort will be headed up by Philip Jones as the channel relations manager at ITS. He commented: “As part of the global technology firm Reynolds and Reynolds Company, we have a solid pedigree with blue-chip clients, many of which have been with us for over 10 years. Today, we believe that there is a growing number of resellers that would benefit from this expertise by working with a single partner that provides BC, hardware and IT support, with field engineers that are available nationally.
“In terms of targets, ITS plans to balance quality and quantity by attaining double-digit active partners by the end of 2016.”
Jones has over 40 years of experience in the IT industry, spanning a variety of disciplines, including mainframe operations, client pre- and post-support, marketing, general management, account management and service delivery management.