Kcom Wins BA Services Contract

Kcom, part of the KCOM Group, is now one of the key providers of IT and telecommunications services for British Airways (BA).

Kcom has worked in partnership with BA for the last ten years, as one of several IT and telecommunications suppliers. Starting in mid 2009 through to mid 2010, BA underwent an intensive procurement process, with the aim of consolidating the number of IT providers of voice, data and video services.

The new solution offered by Kcom combines the data network previously delivered with the management of BA’s voice infrastructure and applications. The Kcom managed network supports a significant part of BA’s voice, video and data estate and is backed up by continuous onsite monitoring and management by the dedicated Kcom team.

Kcom’s support team comprises 50 people, based at both Heathrow and Gatwick supporting all offices and airport infrastructure (airside and landside) across Heathrow, Gatwick and the rest of the UK; they also manage incidents across the rest of the world, where the airline has presence.

The team consists of 1st, 2nd and 3rd Line, Project and Management Teams with a total of 600 years of network management experience within the airline industry.

Kcom’s managed network service for BA offers permanent monitoring of the entire BA network. The decision to offer on-site teams instead of remote support was vital, addressing BA’s need to achieve high quality network management at a competitive cost.

Paul Renucci, Group Executive Director at Kcom says: “Kcom is committed to making sure that the services we provide are bespoke and tailored to meet the individual needs of the customer. BA had a wide and complex communications requirement, one that we felt very confident we could address and indeed go beyond what BA was looking for. We pride ourselves on the consultative approach of our business; it is definitely one of our key strengths amongst our competitors within the sector.

“We feel proud that BA has entrusted us with their network and that we were deemed as the strongest in the market place. Our focus remains on meeting and exceeding BA’s requirements and continuing to build on our strong relationship.”

Philip Hawker, BA’s Manager of Communication Networks and Infrastructure says: “BA have worked for many years with Kcom and have great confidence in their commitment, professional approach and positive working relationships. I’m very happy to have awarded them a new contract covering both the data network management they have previously delivered, and additional services such as the management of much of our voice infrastructure. I look forward to a further period of excellent service from their team.”