The care centre will handle a wide range of support functions for LG customers – from general enquiries through to high-level technical support. Providing phone, email, white-mail and web chat solutions, the facility will be a centre of excellence for a wide range of LG products – from home appliances to flat panel televisions, computers and monitors, to home cinema and mobiles. It is anticipated that the care centre will handle more than half a million service events per year.
Gary Stokes, CEO of Regenersis said, “The solution we are delivering to LG demonstrates the breadth and depth of our service offering. Our strategy to focus on delivering total solutions in the after-sales market is yielding significant results. This is an ideal example of a leading brand looking for a trusted partner who understands the importance of delivering a strong, customer focused after-sales infrastructure.”
Pat Doughty, Service Director of LG UK said, “After a thorough evaluation, we selected Regenersis over the more typical call centre providers because they understood the total cost of after-sales and could deliver not only the high quality of service we required, but an excellent understanding of our requirement to deliver the best customer experience all underpinned by a high level of integrated technical expertise.”