“We would like to thank Avaya for its diligent and progressive approach to interoperability testing and are pleased with the comprehensive report they have delivered which validates our technology,” says Andrew Barrett, CTO for Liquid Voice, “We already have several very large installations running alongside Avaya ACM and our own internal testing has always shown absolute compatibility, but this external validation is important for us and our growing channel community.”
“The reality is that many PBX vendors now offer call recording add-ons, and in some cases these are incredibly basic solutions with little flexibility, yet certain customers prefer the comfort of a vendor badged offering rather than the perceived uncertainty of a third party,” adds Barrett, “As a call recording specialist, this area is 100% our focus and as such we deliver a more comprehensive set of features and crucially, if a customer decides to change PBX vendor, our call recording solution will work seamlessly with any replacement which is a major CAPEX saving.”
The Liquid Voice call recording platform supports ISDN, SIP, analogue, DASS2, CAS, DPNSS and MFR2 trunks as well as recording of digital, IP, DECT and analogue handsets from all of the major vendors and many of the less known or legacy platforms. The software based solution is available either as an on-premise installation, via software as a service or a fully managed platform with ability to scale from SME’s to largest contact centre environments.
Liquid Voice is also in the final stages of interoperability testing with Cisco with an announcement expected later in the year. “We have made significant investment in our certification programme over the last few years to underscore our long term commitment to ensuring that Liquid Voice meets all the technical and operation considerations of our customers and partners,” adds Barrett, “We look forward to working with more vendors to meet these certification milestones and maintain compatibility as technology progresses.”