Maintel has partnered with customer engagement solutions vendor Interactive Intelligence to provide customers with a flexible omnichannel contact centre environment and bring cost reductions to the enterprise.
The partnership comes as Interactive Intelligence sought a partner with strong UK industry credentials. Maintel was impressed by Interactive Intelligence’s integration with telephony platforms, as well as Skype for Business and Salesforce. It was also impressed with the company’s flexible deployment options, and unique business process automation (BPA) capabilities.
Eddie Buxton (pictured), CEO of Maintel Group, said, “We’re excited about partnering with an industry leader like Interactive Intelligence. It has 21 years of experience developing customer engagement, unified communications and collaboration solutions backed by more than 6,000 customer deployments worldwide. We knew it was a company we could rely on for quality and innovative products.”
John Bell, channel development director at Interactive Intelligence, said, “We are delighted to be working with Maintel throughout the UK and rest of EMEA. This new relationship will enable Interactive Intelligence to satisfy the demand and support needs for our on-premises and cloud-based contact centre solutions. It will also open up major new business opportunities for both of us in the public and private sectors.
“By working with Maintel, we have teamed with an organisation that inherently understands the marketplace, and the value and rapid return on investment our solutions bring to customers,” concluded Bell.