Maintel has been selected by Derby City Council to provide a managed service for its Cisco and Mitel contact centre telephony platforms.
Maintel will provide proactive monitoring and a service delivery manager for the 4000-seat estate, as well as 24/7 support and vendor software assurance, to drive efficiencies and increase flexibility.
Maintel won the contract through a rigorous tender process which was carried out on the Network Services framework agreement (RM1045), a public sector procurement framework covering network and telecommunications services. Maintel is an approved supplier on 9 out of the 10 lots.
Maintel’s CEO Eddie Buxton (pictured) said, “Maintel prides itself on its agility and this project is a great example of this: the flexible offering we will provide to Derby City Council is very much personalised and adapted to suit its particular needs. We’ve long been a trusted partner in the public sector, and it was our expertise in part that won us this contract. Our technical skills in particular can support public sector organisations to adapt to the changing needs of the public who rely on their services.”
Mark Fairweather, head of ICT at Derby City Council said: “We chose Maintel as a respected supplier on the RM1045 framework. With an estate of this size there are always a few small issues, but they have been sorted out quickly and easily by Maintel. We have been very happy with the way Maintel has managed this service and look forward to working with them through the contracted period.”