Masergy Anounces UC Analytics

Big data

Masergy Communications has announced the availability of its UCaaS Analyst – a cloud-based analytics solution for enterprise unified communications. Accessible via Masergy’s Intelligent Service Control (ISC) application, the new solution offers a dynamic dashboard with Unified Communications as a Service (UCaaS) performance metrics. This enables enhanced business planning through real-time analytics.

UCaaS Analyst enables customers to proactively solve voice over IP (VoIP) and UC quality issues to minimise downtime. IT teams can also leverage UCaaS Analyst to reduce time to resolution from days to minutes. Key features include:

•End-to-end UC performance visibility across WAN infrastructure
•Unlimited monitoring of endpoints for all subscribed users and services
•Ability to manage, filter and analyse data into actionable insights
•Powerful search engine to quickly locate Call Data Records (CDRs)
•Consistent user experience anywhere in the world

“Real-time analytics are critical for enterprises to identify and rapidly resolve business communication issues,” says Tim Naramore, Masergy’s Chief Technology Officer. “Masergy’s UCaaS Analyst gives customers visibility into essential data for strategic business planning and growth.”

“Masergy’s UCaaS Analyst provides great insight into our voice network across the enterprise,” says Matt Patterson, IT Infrastructure Manager at Panavision, a leading manufacturer of high-precision camera systems. “The ability to check relevant call logs and view real-time performance statistics helps us resolve issues in a timely manner and improve overall performance at our branch offices.”