Masergy Launches Global Cloud Communications Service

Masergy Communications, Inc. today announced the launch of Global Cloud Communications, a service that offers corporations hybrid voice solutions to simplify their migration from legacy PBXs to new cloud-based unified communications (UC) services. This offering pairs Masergy’s engineering expertise and advanced MPLS network with proven voice services to deliver custom-built solutions for global businesses.

Global Cloud Communications was designed to help enterprises address the challenges of adding advanced voice technology and integrating it into other vital business processes – all while maximising legacy voice infrastructure investments. Solving these challenges creates the opportunity to position voice services as a strategic tool for any company.

Typically, the path to a fully-hosted solution includes two primary alternatives: either implement voice and data convergence via session initiation protocol (SIP) trunking, or transition to a fully hosted unified communications solution.

With this new service, Masergy delivers the best of both options for its customers.

“Masergy’s Global Cloud Communications service provides businesses with a hybrid solution that is unique for each company,” said John Dumbleton, Masergy’s senior vice president of business development. “This approach leverages both SIP trunking and hosted unified communications, creating an easy, custom-built path for the enterprise to transition from legacy PBX technology to a fully hosted, cloud-based UC network.”

These hybrid solutions combine elements from Masergy’s new Intelligent SIP Trunking and Hosted Unified Communications products to form a unique deployment plan for each client. Masergy’s provisioning team then works with the client to implement the plan on Masergy’s global service platform.

“Our consultative approach leverages Masergy’s extensive industry expertise and shapes current hosted UC and SIP technologies into a custom solution that meets each client’s one-of-a-kind needs,” added Dumbleton. “The result is a simplified migration plan that can elevate their voice solution to a strategic asset for the business.”

Masergy’s Global Cloud Communications is based on Broadcore’s proven hosted unified communications platform, which has been integrated into the Masergy global MPLS network following Masergy’s acquisition of Broadcore in July. Global Cloud Communications includes:

Masergy Consultation – strategic experts that work with each enterprise to outline their unique communications requirements and define the best cloud migration strategy to meet those needs. Masergy has more than 10 years of experience developing global application solutions for thousands of businesses.

Hosted Unified Communications – cloud-based, enterprise-grade HD voice solutions with a multitude of hosted unified communications services. With this offering, enterprises no longer have to worry about the risks and costs associated with the deployment and maintenance of on-premise communications systems.

Intelligent SIP Trunking – cloud-based “trunks” connecting a business’ PBX hardware investment to Masergy’s hosted voice services. Masergy then provides intelligent, feature-rich layering with the ability to add hosted unified communications services.

Extensive Suite of Available Features – mobility, global presence, instant messaging, texting, video calling and more, now made available to the business’ employee base.

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