The farming community rely upon Masstock Arable for advice and support. The company’s unique approach allows local advisers to call upon in-house specialists to provide customers with the widest range of arable products and advanced technical expertise to support farmers’ needs. With such an important and often time critical support structure, Masstock Arable needed a more responsive and proactive partner to manage its Private Data Network as its previous infrastructure was not meeting the challenge of an ever more demanding customer base.
Convergence Group was tasked with providing a solution that would provide a better level of customer support, optimise performance, integrate across the entire organisation and offer future flexibility and scalability. After a full audit of the current network, the design, configuration and procurement process took place and a network infrastructure was agreed and implemented. The new system delivers inter-site connectivity over a private high performance network and is managed 24x7, 365 days a year. It works within strict performance and SLA parameters and delivers a real-time back-up solution for every single location.
Richard Price, Head of IT for Masstock Arable, commented; “Convergence Group was selected because of its proven track record, its commitment to clients and its comprehensive support package which is critical for our business. Convergence demonstrated an understanding of our requirements from a commercial as well as a technical point of view.”
Neal Harrison, commercial director of Convergence Group explains:”We offer a transparent and consistent level of service to all our clients and our support package is fully comprehensive. By working closely with Masstock Arable we were able to offer the best possible IT solution and ensure that the networks supplied met the exact needs of its business.”
Convergence Group is a data network provider offering a complete communication network service to national and international organisations via multi-vendor/supplier relationships. This offering is enhanced and supported by Convergence Group’s own technical and engineering skill set, network management systems, infrastructure and a full range of consultancy and professional services. The Group combines best value products with industry-leading service to provide the most appropriate and tailored network solutions for any organisation.