MDS has announced the successful implementation of the latest version of its Customer Management Platform (CMP) for a Tier 1 UK MVNO business provider, in a deal worth over $10M in contractual term commitments.
MDS’ CMP is a fully-managed real-time billing and customer management solution that provides the MVNO with enhanced charging and billing capabilities which allow it to respond rapidly to its customers’ demands for innovative new digital services. This latest version of the business support service also empowers the MVNO to take advantage of new network capabilities, supporting the massive growth in data. Thanks to CMP, the MVNO will soon be launching new and enhanced products and propositions that are attractive to its valuable business customers. New CMP features enable the creation of exciting new offers for business users, furthering innovation and improving service excellence in a dynamic and growing market.
The project required the MDS team to deliver a number of new pieces of development and carry out a significant number of complex infrastructure changes, including integration with a new network and automating the porting and migration process, within a tight timeframe. Working in partnership with the MVNO’s operational teams, MDS maintained uninterrupted service for the provider and its customers, which allowed the MVNO to continue to provide the same levels of superior support to its important business users.
The CMP implementation also gives the MVNO the opportunity to migrate a large base of business subscribers onto new services. The migration element of the project presented a unique set of challenges for MDS that included building a complete new back office whilst at the same time maintaining business as usual.
Mark Edwards, CEO at MDS said, “MDS is delighted to be awarded this major contract and to have successfully deployed its latest software with an existing Tier 1 customer. As the MVNO market has expanded, so have its requirements for business support services and this project marks an important milestone for MDS. Delivering a smooth and successful upgrade was down to a number of factors: our expertise in rapidly bringing brands to market and anticipation of the providers’ requirements as an MVNO in an extremely competitive market.”