Mitel Redefines their Contact Centre Strategy

In a flurry of press releases timed to co-incide with the VoiceCon Spring 2006 expo in Florida this week Mitel has introduced their Customer Interaction Solutions set, a two-tiered offering, encompassing the Contact Center Enterprise Edition and Contact Center Business Edition.

Mitel say these products redefine their contact centre portfolio and reinforce Mitel’s thought leadership and innovation in the industry. The new offering allows organisations of any size the flexibility to implement a contact centre solution for their unique service requirements.

The company says their Customer Interaction Solutions will increase productivity and revenue streams, improve customer service, reduce costs and enable employee mobility.

“The needs of a contact centre are not just determined by the size of the business,” said Doug Michaelides, vice president, global marketing, Mitel. “Mitel’s Customer Interaction Solutions adapt to the make-up of the contact centre, providing customers a solution that fits their needs regardless of the size of the business or the detail workflow requirements. Additionally, Customer Interaction Solutions’ investment protection allows customers to migrate at their own pace.”