Multitone launches new Multitone i-Message Communications System for Healthcare Organisations

Flag-ship product offers resilience, reliability and flexible critical communications and multimedia sharing

Multitone, a specialist in the design, manufacture and implementation of integrated communication systems for healthcare organisations, announces the launch of its new flagship communications product Multitone i-Message. Multitone i-Message is a secure IP-based system that offers healthcare organisations greater control over their essential communications with resilience and reliability for complete peace of mind. Multitone i-Message routes communications to the right person or device in the most appropriate and expedient way with multiple paths and back-up facilities to ensure the communication gets through. All communications activities are stored to allow a complete audit trail for future interrogation.

Multitone i-Message fully consolidates existing communications and data systems to offer a highly intuitive and usable, flexible, cost-effective and infinitely upgradable connectivity solution. It grants users access to a greater control over the functionality of communications systems, with high visibility and clarity of use – which are essential for auditing purposes.

With an enviable reputation and history in working with critical communications, Multitone has developed Multitone i-Message with usability and functionality firmly in mind, as the Director of Marketing, Andrew Jones, comments, “Multitone is an important pioneer of communications systems, which has been a stalwart of heathcare communications for decades, and we have a vast, detailed knowledge and expertise in the requirements and environments involved in critical communications. With such a wide range of mobile and fixed communications choices available today, Multitone i-Message gives organisations the power to easily and reliably contact individuals in a specific, targeted and highly personalised way with traceability and acknowledgement.”

Multitone i-Message offers greater visibility of communications ensuring that communications are only sent to those who are available. Users are fully aware of the status of a message – for example, that it has been delivered and acknowledged and situations are escalated where responses are not received. Multitone i-Message also specialises in offering a high degree of connectivity between different systems including telephones, Internet devices, mobile devices and even building control systems such as CCTV, fire, equipment and burglar alarms.

For example, Multitone i-Message could be used to enable specific buildings´ systems services (such as CCTV images or environmental controls) to be routed to any secure system or mobile device so information can be quickly shared with the appropriate person, wherever they may be.

To ensure integration is simple Multitone i-Message has a network of engineers who will plan, design and install the system alongside any partner companies, to ensure the system is robust and functional within the shortest time.

Multitone i-Message has a wider appeal to healthcare organisations wishing to make full use of existing communications. It can improve personal security for instance, using existing personal alarm system or Multitone´s installed mesh system; which can be used to track the whereabouts of individuals within the building (which is ideal in emergency situations, such as a fire). Multitone i-Message brings an organisation´s communications together onto one robust, multi-path platform, so individuals can communicate whatever their preferred device, processes, alarms, sensors and building services are monitored, controlled and auditable, for complete peace of mind.

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