The Kandy platform has been enhanced to deliver the “human element” to IoT connectivity via contextual Real Time Communications solutions. The Kandy platform easily “Bolts On” to a service provider’s network to bring together Real Time Communications with IoT.
Messaging and IoT applications, chat bots and developers can also connect to Kandy via its advanced Application Programming Interfaces (APIs) to provide innovative user interactions for multiple industry verticals and consumer apps, using bot automation for routine tasks and seamlessly escalating to human conversations for more complex activities.
“Without the human element in IoT you are left with just “Big Data” and “Things” and that is why the intersection of IoT and human interaction is so critical,” said David Walsh, Chairman and CEO, Genband. “Adding context to the data from multiple connected end-points or “Things” gives businesses the ability to respond in real time in the most relevant manner according to the circumstances and dynamics of the situation being addressed.”
Walsh added, “Enhancing secure vertical market applications with a human element requires the digital cognitive Real Time Communications capabilities that a solution like Kandy offers to ensure exchanges are promptly delivered, understood, and/or correctly and efficiently acted upon. Our Kandy platform also provides the “conduit” to communicate with and escalate to human interaction via apps such as our Live Support and Concierge Wrappers.”
Kandy has also teamed up with JpU for a combined offering that delivers secure IoT and Real Time Communications capabilities to vertical markets.
“We are delighted to join forces with the Kandy team to deliver the latest in IoT security, connectivity and device management technology, along with Real Time Communications capabilities to the marketplace,” said Jonathan Schwartz, Chief Executive Officer, JpU. “Together we are allowing service providers to tap into a new and rapidly growing market, while cutting costs and introducing new revenue streams.”