The solution is network-based, meaning that users will not have to install any apps or software, or configure their device in any way. The service works on every network that Orange partners with worldwide and will result in no reduction to user experience.
The partnership will enable any organisation regulated by the Financial Services Authority (FSA) to license the service and becomecompliant with legislation on mobile call recording.
Neil Hammerton, CEO of Natterbox, said: “Mobile call recording is something that has become a necessity to regulated financial services companies in the last year. Failing to comply could land organisations in serious legal trouble and they have been crying out for a simple, secure, non-disruptive solution.
“Many businesses that opted for app-based recording solutions when the rules were first introduced have been finding that they are overly complex, easily circumvented and unworkable. Our on-network solutionsolves that problem and this new partnership with Orange Business Services - Trading Solutions will make it even more accessible to thousands of business users."
Natterbox's technology isn’t just for banks, and many other business sectors are starting to take advantage of mobile call recording, even if they’re not covered by the FSA rules. One of the drivers behind this is the increasing number of employees working remotely. Mobile call recording technology allows staff to repeatedly listen to important calls if needed, while management will have visibility on what their workforce is doing out in the field.
Lionel Grosclaude, CEO of Orange Business Services - Trading Solutions, said: “This partnership with Natterbox aligns with our strategy to offer the best services to our clients. Our mobile voice recording solution not only provides what clients need for compliance purposes but goes above and beyond, enabling better detection and prevention of fraud for robust governance, adding additional value to their systems.”