Technology
Customer Service
Ability to serve as a Trusted Advisor
The scores exceeded the ratings assigned by customers of other leading unified communication firms in the same categories. NEC also achieved the best customer loyalty in the Nemertes Customer Loyalty Barometer, which shows the relative percentage of companies planning to leave their provider in the next two years.
“Midmarket IT professionals are pleased not only with NEC’s technology, but with its customer support and ability to be their trusted advisor for strategic decisions,” said Robin Gareiss, president and founder of Nemertes Research. “Nemertes’ PilotHouse program evaluates numerous vendors on key criteria IT staffs use in their decision making. The results accurately reflect vendor performance because they are based heavily on real-world ratings and feedback from those who know best—the customers.”