NetApp Launches AI Driven Customer Support Solution

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NetApp today announced that it now delivers an insight-driven digital customer experience that is informed by NetApp’s deep knowledge base, predictive analytics, proactive support, and cognitive computing.

By using the new AI-enabled NetApp virtual support assistant, Elio, and NetApp Active IQ cloud-based analytics, companies gain intelligent insights that allow them to spend time with their customers rather than on their infrastructure.

Data is the lifeblood of every business and must flow seamlessly to enable digital transformation, but companies can extract value from data only as quickly as the underlying infrastructure can manage it. How do IT organizations stretch their resources to harness free-flowing data that is distributed, dynamic, and diverse? Predictive analytics, cognitive computing, and proactive care—built on community wisdom from NetApp’s user base—increase the efficiencies of a company’s infrastructure and help resolve potential issues.

“As the data authority in a hybrid cloud world, we understand that companies want to spend time on their customers, not their infrastructure,” said Cindy Warner, senior vice president and general manager of Worldwide Enterprise Services and Support at NetApp. “The transformative customer experience that we provide with Elio, built on IBM Watson, and with Active IQ enables our customers to save time, to increase reliability, and to focus staff on higher-value initiatives like digital transformation.”