netEvidence is strengthening its focus on service delivery with the appointment of Anthony Madden as Technical Service Manager. Anthony will be building relationships at a service-delivery level – ensuring Highlight is more closely integrated within the expanding Managed Services portfolios being delivered via partners and customers.
Previously, Anthony was at Block Solutions, a highly successful IT consultancy and services company that specialises in designing, implementing, supporting and managing data centre, collaboration and network infrastructure solutions. Anthony ran the delivery of Block’s full services portfolio to Great Ormond Street Hospital. Prior to that Anthony spent 10 years at the global law firm Allen & Overy where he managed the team responsible for delivering database and application services to its internal clients.
Anthony says, “I’m really excited to have joined netEvidence, particularly at a time when Highlight is exactly what’s needed by anyone delivering technology-based services. Not only are Service Providers going through a major transition coping with the increase in demand for Managed Services, but enterprise IT Departments themselves are becoming service providers to their own businesses and customers. Highlight helps them to measure how users are experiencing these services and to prove that services are being delivered effectively. We in turn will be working closely with our clients to improve their experiences of using Highlight.”