Jackie Matthews, Awards Lead Assessor, Customer Experience Awards, commented: "A great organisation with an impressive Head Office, that mirrors the excellent service delivered."
The UK Customer Experience Awards aim to identify and recognise organisations that are industry leaders in serving customers. The awards help organisations identify their strengths and weaknesses whilst providing benchmarks and guidance in improving performance. Key criteria assessed by the judges include: customer intelligence, operational effectiveness, engaging people, leadership and values, and organisational agility. The award sponsors include, Pipex Business, Unisys, Cable & Wireless and The Henley School of Management.
Peter Titmus, managing director, Networks First, comments: “We are overwhelmed to have won the Small Business category particularly as this was the first year we have entered - this award is an encouragement to all our people and will help us keep our focus on our customers’ experiences. Our aim is to open the business up to customers and give them the opportunity to see the investments in service we are making, as well as meeting the people with whom they will work. We recognise that customer service is a priority and one that will continue to be so.”