New Regulations Boost Call Recording Demand

Distributor Nimans is expecting a significant rise in sales for call recording devices and applications following the introduction of new regulations.

The Financial Services Authority (FSA) introduced new rules from the beginning of March, which force financial institutions to record conversations and other electronic communications and store them for at least six months.

Nimans says dealers should now be actively targeting insurance brokers, contact centres, stock brokers, solicitors, estate agents and other relevant businesses to capitalise on the new opportunities. The company has a wide product range available, making it easy for resellers to tailor solutions for specific requirements – with the latest MyCalls Call Recording technology from NEC particularly well suited.

“The FSA has published new rules on telephone recording requiring firms to record specific telephone conversations and other electronic communications to help deter and detect market abuse in the UK,” explained Nimans’ NEC Business Manager, Steve Owens.

He highlighted products for both the XN120 and SV8100 systems, declaring: “Price is probably the biggest selling point along with ease of use. As the application is software embedded into the call logging system, end users do not have the inconvenience of using two separate programmes.”

Owens said dealers selling the SV8100 should be promoting a 30 channel version which retails at just under £4,000 whilst an ISDN2 application for XN120’s has an SSP of just over £1,000.