Nimans Enhance Music and Messaging on Hold

Tom Maxwell

Nimans has launched an enhanced version of its music and messaging on hold solution that can generate dealers average profits of around £50,000 per year – putting professional telecom audio at their fingertips.

The Fortune series uses web-based functionality where users can choose a voice actor and pick from over 300 royalty free tunes. Message on hold (MOH), auto attendant, night greetings and Interactive Voice Response are all available for PBX, hosted and VoIP-based environments – all reseller branded.

Dealers can choose from self-script, dealer managed and now full service announcements (where the whole process can be conducted on their behalf).

A new video and brochure have been produced to promote the exclusive and expanded product range that combines simple installation and ease of use with an array of customised options available around-the-clock.

Tom Maxwell, Nimans’ Head of Dealer Sales, says Fortune MOH is compatible with all phone systems and represents a very cost effective and intuitive solution – based on hardware or software-driven voucher announcements.

“Music and messaging on hold is proven to enhance the customer experience, dramatically reducing the amount of abandoned calls. Businesses now have the opportunity to polish-up their image with a professional and fully customisable messaging service that can be set-up within minutes at a very compelling price point. Fortune MOH represents a great way for resellers to ramp-up their sales and take advantage of on-going revenue from the ordering of new announcements.”

He added: “We estimate average revenue is around £100,000 per year (based on standard customer bases) with margins of up to 50% so this is potentially a very lucrative area of business for dealers to capture in a quick, easy and hassle-free way. Projects can be completed from start to finish in as little as 40 minutes. There’s now more management and more control for dealers to make more money.”