Nimans Expands Support Service Offering

Telecoms distributor Nimans is extending its service offering by providing dealers with installation and maintenance facilities for Avaya communications equipment – on a joint or independent basis.

The company’s Avaya Business Manager Tim Freeth explained: “Nimans is providing a value added service to the dealer which aims to complement their existing activities. We recognise that many have their own engineers but we want to provide additional support and offer greater choice. In terms of maintenance we can offer 24/7 cover when some of our business partners just do not have the staff to provide that sort of service.”

Freeth feels the installation opportunities will be particularly beneficial for dealers whose clients have multi-site locations across the country – complementing around-the-clock maintenance cover which is available 365 days of the year.

“Some dealers, particularly those that are just starting off may not have the technical expertise to install, whilst others may feel isolated if they have a customer site in London and another in Glasgow. They may not have the infrastructure in place to tackle that type of project.”

Nimans has set-up a special help desk for dealers who sign-up to either service. Further details are available by telephoning 0870 444 3101 and asking for a member of the Avaya Sales Team.

Meanwhile Nimans say they are the first distributor in the country to offer dealers a dedicated back-up power unit for Avaya systems. The new Avaya 500 -1500 VA rackmount UPS is the ideal secondary power solution for small-to-medium-size businesses and branch offices, explained Tim.

“Designed to prevent poor quality power from bringing your customer’s business down, this Avaya UPS continually regulates incoming voltage problems and delivers battery back-up when the power goes out. Its slim design and wide range of installation possibilities makes it an extremely versatile solution.”

The Uninterrupted Power Supply system is available in four power ratings and features advanced battery management technology. Tim added: “It is a valuable addition to our extensive Avaya product portfolio and is ideally suited to protect Avaya’s IP Office and Partner systems. Nimans is the first distributor in the country to bring this specific product to market and we are anticipating significant interest from the dealer channel.”