Nokia Siemens Networks inaugurates service delivery center in Mexico

Nokia Siemens Networks has inaugurated a new center in Mexico to deliver remote services to operators across Latin America and around the world. The service delivery center – or SDC – will provide network design and planning as well as optimization and assurance for both networks and the services running over them. The new center aims to ensure excellent network performance, and an enhanced customer experience, while reducing operational costs.

The new center joins Nokia Siemens Networks’ existing global network of SDCs for optimizing networks remotely for operators. The company’s four other SDCs are operating from Chennai and Noida in India, Lisbon in Portugal, and from Shanghai in China. The Mexico SDC will provide network planning and optimization services (NPO)* to operators in Latin America and eventually extend these capabilities to other regions. Nokia Siemens Networks currently supports a number of operators with its remote service delivery model.

“With the surge in network traffic due to increasing adoption of smartphones and the use of data intensive services such as VoIP, video download and IPTV, operators are seeking to improve customer experience,” said Jose Luis Garcia, head of global service delivery for Nokia Siemens Networks. “We have increased our focus on optimizing the specific services our customers offer, in addition to providing network optimization, and this new center is part of that effort.”

Nokia Siemens Networks’ SDCs combine the traditional network optimization services with services optimization. Network optimization services ensure network performance for more consistent and reliable services with improved call connection ratio and data speed. Services optimization improves the overall performance of different services, applications and devices to enhance the customer experience.

“The telecom market in Latin America is growing rapidly with increasing demand for higher value services,” said Eduardo Araujo, head of Nokia Siemens Networks in the Latin America region. “We already have strong partnerships with operators across the continent. Mexico is a high growth market and we estimate it is the region’s second largest with more than 23%** share of the Latin Americans market in 2011. Our new Mexico SDC will help us further strengthen our position in the region to serve our customer base across the Americas.”

“We have already set up a Global Network Operations Center (GNOC) for network operations in Brazil, which was inaugurated earlier this year. The new SDC in Mexico further enhances our global service delivery in the Latin American market,” said Araujo.

The global network of five SDCs supports multi-technology, multi-vendor networks for operators. These centers support radio (2G, 3G and 4G technologies), transport, core and IP networks, as well as an increasing range of services, applications and devices.

Nokia Siemens Networks, on an average, delivers 1,300 planning and optimizations projects annually. These include addressing mobile broadband and smartphone challenges for over 90 customers, and planning and optimization for 14 commercial LTE rollouts. Over 220 planning and optimization projects are delivered remotely at any given time.