The company says this assures customers they can rely on Nortel to provide global telepresence solutions that truly enable significant cost and environmental benefits. That’s because they rival the effectiveness of in-person meetings, and because they are simple enough to use and operate that people will want to use them frequently.
As part of this certification, Nortel completed Polycom’s Telepresence VNOC (Video Network Operations Center) Provider Program, a comprehensive review of the extensive capabilities required to provide a level of managed telepresence services above and beyond traditional video conferencing.
Nortel’s global infrastructure of eight Multimedia Network Operations Centers (MNOCs) provides a unique capability to extend the benefits of telepresence beyond a company’s own facilities. The MNOCs enable Nortel to provide seamless integration and connectivity to partners, suppliers, customers and others using Polycom or any other open standards-based video systems.
“We’ve made significant investments in our global services support infrastructure,” said Phil Keenan, vice president, Multimedia Services, Nortel. “We believe our capabilities for delivering video, audio and web communications are second to none. This certification is testament to the unmatched resources and expertise Nortel can bring to the table to help make the promise of telepresence a reality.”
“As a Polycom Telepresence Certified Plus Partner, Nortel can help organizations drive greater benefits and greater return on their investments in open standards-based video systems,” said Youssef Saleh, vice president and general manager, Telepresence and Vertical Solutions, Polycom.
Nortel provides Services-Powered Telepresence Solutions that combine open standards-based, high-definition (HD) video and audio systems from Polycom with full program management, real-time 24/7 support, proactive network monitoring and performance management, and full concierge services from Nortel.