The Track-It! family includes improvements that empower help desk administrators and IT managers to optimise the management of incidents, problems, change requests and IT assets. It is designed to increase efficiency, improve productivity and customer service, and maximise ROI across the entire organisation.
With this new release, the Track-It! 10 family delivers even greater value to IT help desks. Track-It! HelpDesk now offers a brand new web interface for technicians, easier installation options, fully integrated work order scheduling, optimised user experience and productivity improvements. A new product, Track-It! PC Migrate, has also been added to the Track-It! Family.
Operating system deployments and software upgrades will be easier than ever before with a simplified way to capture and migrate user profiles.
“I’ve been a long-time devotee of Numara Track-It! and am thrilled with the improvements that Numara Software continues to make,” said Terolyn Phinsee, project manager, MemorialCare Health System.
“Numara Software is sensitive to my many needs on the help desk, and also keenly aware of all of the employees’ needs in this dynamic hospital environment. By helping me put resources directly into the hands of my busy customers, I am assured that everyone is able to concentrate on what is most important to us – our end-users and our patients.”
“With a vast network of six hospitals, I’m constantly on the move and frequently need immediate access to help desk activity or the hospitals’ inventory and assets,” continued Phinsee. “I’m grateful for new features like the web interface for technicians which allow me to no longer be tied to one PC. Instead, I can perform help desk tasks from any web browser, no matter where I am in the network. This means I’m much more efficient and no longer need to write things down on a to-do list.”
Numara Track-It! 10 is available immediately as a fully integrated family of products designed to automate and streamline specific IT challenges including help desk, inventory, change management, PC migration management, remote control, purchasing and bar code.