Nuvias has teamed up with Riverbed Technologies to offer a service that delivers proactive monitoring, alerting and reporting for Riverbed SteelHead and SteelFusion solutions. The flexible and adaptable service provides recommendations to improve WAN acceleration performance, reduce problem resolution times, identify and isolate persistent performance issues and avoid unplanned expenditure to maximise ROI.
Nuvias Managed Service seamlessly integrates with new or existing SteelHead or SteelFusion deployments. Through real-time analysis and detailed quarterly reports the service enables partners to help their customers optimise network traﬃc based on business priorities and demands, as well as provide vital forecasts based on existing and future system capacity.
Developed exclusively for Riverbed SteelHead and SteelFusion solutions, the service provides a real-time visibility and reporting portal. The service also offers features such as availability monitoring, performance remediation and service reinstatement along with the continual management of all moves, additions, changes and deletions. The service is backed up by 24x7x365 direct access to an accredited Level 2 helpdesk, for partners without in-house consultancy and engineering expertise.
“We have worked closely with Riverbed to deliver a truly innovative, next generation service delivering real value for our partners and their customers,” said Lee Driscoll, regional vice president North for Nuvias. “Nuvias is the most extensively resourced, qualified, experienced and successful Riverbed distributor in EMEA, so we are ideally positioned to support our partners with this exciting new range of specialist services.”
Stephen Smith, vice president of global service provider partnerships at Riverbed Technologies, commented: “Riverbed specialises in providing solutions that help enterprises optimise the performance of their networks and the applications and services that run across them. Riverbed’s SteelHead technology has been recognised as a Leader in ‘Gartner’s Magic Quadrant for WAN Optimisation’ eight years running.
“Nuvias is a highly capable value added distribution partner of Riverbed’s and I am delighted to see that they have developed a portfolio of white labelled services capabilities intended to complement our product portfolio and help our partners get to market faster with their own bundled managed service offers that meet and exceed their customers’ expectations.”