Nuvola Distribution has extended its range of solutions for contact centres by signing a partnership agreement with Red Box Recorders. The agreement is the first for Red Box with a distributor offering deep technical and services capability to ShoreTel, Alcatel-Lucent, and Microsoft Lync partners.
By working together, Nuvola and Red Box will share expertise and deliver through resellers, innovative and seamlessly integrated recording solutions to customers worldwide. Nuvola offers a single technical resource, training and on-site service engineering support to assist its partner implement Red Box Recording solution.
Demand for the solution has grown steadily since 2011 when the FSA (now the FCA) made call recording and auditable retention mandatory for many Financial Services businesses in line with wider EU based Markets in Financial Instruments Directive (MiFID).
Michael Lloyd, CEO at Nuvola Distribution, said: “Nuvola is committed to offering superior technology that makes a difference to customers. Red Box has an excellent reputation and we were impressed with the power and ease of use of its Quantify solution and our agreement provides a single point of contact for partners offering call recording as part of an integrated telecommunication solution.”
Lee Jones, CEO at Red Box Recorders, said: “We are delighted to be working with Nuvola. By sharing knowledge we aim to deliver even smarter recording solutions to customers that recognise the extensive benefits of Unified Communications.”