Overland Associates recently rolled out their VOIspeed phone system from their London offices to their operations centre in Malta. The company has a number of brands, all internet based directories, for service businesses from physiotherapists to plumbers. Via these information-rich directories, they also provide an appointment making service – for example, call the number on www.chiropractor-help.co.uk and they will link you to a local reliable chiropractor!
With the VOIspeed VoIP solution their employees login remotely whether in London or Malta and can call each other internationally for free! The call centre operation in Malta also makes significant cost savings by using VoIP, which VOIspeed enables, together with ISDN and analogue backup. One of the other many benefits is that the call centre in Malta can use UK numbers, providing a local feel to their service.
VOIspeed say that resellers looking to gain profit from their solutions should attend one of their free training session which are held at their UK offices in St. Albans on Thursday mornings from 9.45 to 1pm.