Hosting Provider Enhances Service Quality, Reduces Cost with Comprehensive Infrastructure Monitoring and Service Desk Solution
Nimsoft today announced that PEER 1 Hosting, a leading IT hosting provider, has deployed Nimsoft Unified Manager to provide its customers with comprehensive, effective and cost-efficient monitoring capabilities.
Nimsoft Unified Manager is a multi-tenant IT Management-as-a-Service solution that combines infrastructure monitoring and ready-to-use ITIL-based service management capabilities. The solution couples visibility into software, hardware and network resources with proven service delivery processes to enable continual performance optimization and accelerated problem resolution.
In the coming months, PEER 1 Hosting plans to make Nimsoft Unified Manager available for 8,500 customers. All customers will have the ability to upgrade the basic service to an advanced service that offers even greater flexibility to customize monitoring of applications, systems and network devices.
The performance data that Nimsoft provides can enable PEER 1Hosting to shorten its response time to customer issues. Flexible subscription-based pricing also enables PEER 1 Hosting to offer customers a service catalog that allows them to choose the monitoring and service desk options that best meet their requirements for functionality and cost.
Nimsoft open APIs allow PEER 1 Hosting to readily integrate monitoring and service desk functions with its customers’ diverse IT infrastructures. The solution’s broad functionality has also helped PEER 1 Hosting to reduce the cost and complexity associated with maintaining multiple monitoring systems, simplifying operations and reducing the time required to open and work on service desk tickets.
“Our mission is to enable our customers to focus on business value, rather than on fixing infrastructure problems,” said Tim Varma, Vice President of Product Development at PEER1 Hosting. “Nimsoft Unified Manager helps us achieve this mission by empowering us to quickly identify, report and prioritize issues so we can more easily and cost-effectively fulfill our customer SLAs—and more clearly prove the value we add.”
Varma said his team expects to realize considerable cost savings in the long term. “By using Nimsoft to replace 10 or more management systems, we are saving on administration, power, space and maintenance,” he said.
“By providing superior infrastructure monitoring and advanced service desk functionality in a single, flexible cost-effective package, Nimsoft uniquely supports PEER 1 Hosting’s focus on delivering maximum value to its customers,” said Mark Frost, General Manager, Nimsoft Solutions Group. “PEER 1 Hosting’s decision to make Nimsoft a strategic technology for differentiating itself in today’s highly competitive MSP marketplace underscores the power of both our solution and our ITMaaS delivery model.”