The award acknowledges Aspect Software as the leading vendor in the EMEA workforce management space for contact centres, with a market share that, according to Frost & Sullivan, is significantly ahead of its competition.
"In today's economy, companies all over the world are looking to optimise all areas of operations, especially in the contact centre," explains Frost & Sullivan senior analyst Keith Dawson. "Aspect Software continues to gain a competitive advantage in the EMEA region, implementing superior market strategies that recognise the particular challenges of that region - stringent local labour regulations, as well as a very complex contact centre environment in EMEA. By creating applications that directly address those issues, Aspect is creating a market leading differentiator."