The inaugural migration for PLDT has been completed for exchanges located in the Bulacan province of the Philippines. The Clarity solution will manage the fulfilment and activation processes for PLDTs fixed network services. It includes integration with other strategic PLDT systems to provide higher levels of process automation, which reduces the cost, time and error rates that can be associated with provisioning rapidly growing service volumes.
Clarity was initially selected by PLDT in 2010 to support its migration from a legacy application to a next-generation OSS. The preliminary stage, completed in November 2010, saw the migration of 5.8 million master addresses from four PLDT systems to Clarity, to provide the foundation for the regional migrations.
“Clarity is the best fit solution to consolidate and simplify while simultaneously migrating from multiple legacy systems to a single next-generation OSS,” said Ana Maria A. Sotto, Vice President, Business Transformation Office, PLDT. “This system will become one of our most valuable tools in providing the highest level of service quality to our customers. It will enable us to further increase our operational efficiency in fulfilling existing products and services. It will definitely improve our capability to deliver new products and services to customers who are adapting to new technologies faster than ever before.”
Jon Newbery, Chief Executive Officer at Clarity, commented: “Updating a legacy OSS can be a significant challenge for many operators. They are typified by complex, critical systems that are embedded into key business processes. The PLDT project proves that even the largest incumbent operators can successfully migrate to a next-generation OSS with careful planning and execution. In doing so they significantly reduce their operational complexity and can react quickly in a rapidly changing market.”