Following a period involving continuous expansion, EAT decided to launch a new customer facing web application. An external host facility was sought to meet high availability and flexible resource demands, whilst providing advanced security for customer transactions. EAT has long operated on a private cloud platform, allowing its 2000+ employees across 120 stores to work on a secure private network, but in order to launch the customer facing application, the hosting solution had to meet a strict set of requirements including full PCI Compliance, VMware compatibility, high availability and private VPN capabilities. All of this had to be achievable in a very short time scale. Navisite accepted the challenge and delivered.
Since the launch of the first EAT shop in 1996, EAT is now able to offer a full range of good, fresh and handmade food and drinks to customers online. With the new web application, customers can order their food to be delivered directly, Monday to Friday. The new platform also enables customers to place lunch orders on the same day as delivery, before 10am.
The application has now been successfully running for a few months without a glitch.
Cesar Ramanauskas, Systems Manager, EAT “Security and compliance were of upmost importance to this project, so selecting the right service provider was crucial. NaviSite was introduced to me over a year ago when I was given a live walk through of the NaviCloud AppCenter. As soon as I was ready to launch the new project the NaviSite team were my first port of call. I was impressed from the off with the customer service; I was told delivery was possible in a short time and the team went above and beyond to deliver.
“There was a one-time set-up which took about half an hour using NaviSite’s simple and intuitive interface - and ever since I flipped the switch, I have never had to touch it again. Our system is frequently pushed to its limits with high service levels required, but there have been absolutely no problems. In short, NaviCloud just works.”
Sean McAvan, Managing Director, NaviSite Europe Limited commented “We’re extremely pleased to be working with such a well respected retail figure on their new online customer facing platform. The contract is a huge testament to the capability of our technology and also to our partnership strength. We are proud to have worked closely with our channel partners Richardson Eyres in jointly pursuing and winning the contract. We are seeing rapid increase in demand for cloud-based services and since coming on board last year Richardson Eyres has helped us expand the scope of our services, allowing us to add to our growing portfolio.”