Plantronics Launches VoIP Headset System for Contact Centres

Plantronics has launched their new VoIP Headset System, the Plantronics IP40 saying it is the very first of it’s kind in the market for contact centres.

The company says the IP40 simplifies contact centre desktops and lowers costs by up to £90 per agent position by eliminating the need for over featured desk phones with largely redundant interfaces or expensive PC upgrades required to run IP softphones. Plugging directly into the Ethernet port, agents no longer need an IP desk phone or softphone to place and receive calls. Unlike a soft phone the IP40 guarantees audio quality as with the voice path being entirely independent of the PC. The IP40 can be used within a call centre or from a remote or home office.

“As the infrastructure in today’s contact centres continues to move towards VoIP and SIP, we recognised a void in the market and the growing need for a more reliable option to deliver these services,” said Philip Vanhoutte, EMEA Managing Director at Plantronics. “Our new IP40 is a compact, simple-to-use VoIP headset system that has all the advantages of an IP Phone and soft client but none of their disadvantages. To put it simply, it provides all you need and nothing you don’t.”

Compatible with Plantronics professional grade headsets, the IP40 features plug-and-play installation, power over Ethernet support and key control buttons right on the device. The IP40 will be available this month and is priced at £138 (exc VAT).