Plantronics has launched Manager Pro v3.8 and the new Asset Analysis suite. Plantronics Manager Pro is a software subscription service that customers and partners can use to manage audio communications devices. Now, IT and contact centre managers can gain insights from voice interactions, turning the headset into a data aggregation tool by using analytics to improve collaboration and customer service at the point of interaction.
The Plantronics Manager Pro Asset Analysis suite includes the ability to:
•Track device deployment and configurations, reconfigurations, and firmware updates
•Find non-standard firmware, software, softphone, and communications client deployments
•Use user personas to define standard device settings that ensure an optimal user experience and comply with workplace security, health, and safety policies.
Plantronics Manager Pro is the foundation service upon which the company will offer additional analysis suites that can help IT and contact centre managers evaluate usage patterns, conversational dynamics, and acoustic health. Asset Analysis is the first generally available suite.
By integrating with existing managed service offerings, Plantronics Manager Pro helps channel partners create higher-value relationships with their customers. Customers and resellers alike can gain valuable insights about headset deployment and application usage. With this new subscription service, partners can build recurring software and services revenue streams and increase margin. A reseller can grow their managed services practice by remotely managing configuration and pushing out settings and firmware updates. They can help customers plan ahead, eliminate known configuration problems, and quickly respond to service inquiries.
“Over the last 15 years communications and contact centre resellers have shifted their business model from one-time hardware purchases towards recurring software and services revenue,” said Nancy Jamison, principal analyst at Frost and Sullivan. “At the edge of the network, Plantronics has unique insight into the quality and the value of every conversation. This new offer should help resellers further extend their business model by assuring great conversations on both ends of the call.”