Pragma has appointed Mark Proops to lead technical operations joining them from Civica Cloud and Managed Services where he worked for 9 years.
Mark will be working with the technical team to build upon the existing reseller support structure and will be focusing on delivering an even better process for reseller satisfaction. With new Ericsson-LG iPECS on-premise, cloud and UC application products in the pipeline, Mark will also be placing his focus on training, so reseller technical engineers are fully equipped to deliver an exceptional customer journey from start to finish.
Will Morey, Sales and Marketing Director at Pragma, said “As Pragma continues to grow, we welcomed Mark Proops on-board to further strengthen Ericsson-LG position in the market and to better serve our reseller partners. Marks wealth of experience and capabilities will help us to continue moving our technical support offering in the right direction.”
Mark Proops, Head of Technical Operations at Pragma, said “I am excited to join the Pragma team and to be working with a fantastic group of resellers with the continued innovation and capabilities that Ericsson-LG demonstrate. I look forward to working on new products, processes and developments.
The appointment of a new Head of Technical Operations is a strategic move from Pragma, who are continuing to invest in their team to support the growth of the rapidly growing cloud and on-premise business.