UK financial services companies still have time to prepare for changes in voice recording regulations for mobile phones despite the fast approaching deadline set by the Financial Services Authority (FSA). This was the clear message at a joint event held by Red Box Recorders and Research In Motion at Vintners’ Hall in the City of London to discuss the key issues and challenges surrounding mobile voice recording compliance.
The event brought together more than 40 decision makers and influencers from the financial services and telecommunications sectors who heard from three expert speakers: Alex Tebbs, Technical Specialist at Red Box Recorders, Mike Gibson, Senior Director for Enterprise Sales at Research In Motion and David Bass from Charterhouse Voice & Data. The speakers provided useful insight into the regulatory requirements, the options available, and the potential benefits to businesses.
Attendees also received demonstrations of Red Box Recorders Quantify Mobile Recording and BlackBerry Mobile Voice System (MVS) solutions to better understand how they can achieve automatic and transparent recording of all mobile phone conversations to conform to FSA requirements.
Iain Worthington, CEO of Red Box Recorders commented: “Recent research has suggested that far too many financial services organisations in the UK are still unaware of and unprepared for the forthcoming changes in regulations in November. We have teamed up with RIM to ensure that appropriate solutions are available in both the short and long term, so that these companies can meet these compulsory requirements.”
He went on to say: “We can see the mobile recording sector evolving rapidly and as more businesses recognise the benefits of the technology there will be greater expansion into other markets such as emergency services, healthcare, security, transport and service management.”