Three packages - RedReach, RedReach PLUS, and RedReach 24/7 – offer flexible cost and service, from eight hours on site response and one hour telephone call back, to round the clock, 24/7 x 365 support.
Paul Kennedy, managing director, Redstone Converged Solutions, said, “While systems today are more resilient and reliable than ever before, introduction and use of converged IP networks means that businesses are reliant on very high performance standards. RedReach’s proactive approach to network maintenance reduces the risk of network problems occurring and also ensures that the IP network, which is critical to business performance, is exploited to its full potential.”
RedReach customers can also add specific services to tailor their package. These include 2 hour ultimate response, currently available across most of the UK; onsite critical spare stocks which, through a needs audit, ensures customers have spare components on-site and ready for use in emergencies; preventative maintenance, an annual systems optimisation audit; and a fully managed service for customers wanting fully outsourced voice and data network management.
On Redstone’s maintenance capabilities John Donovan, managing director – Channels, Cisco UK and Ireland, says, “As one of our key UK partners Redstone Converged Solutions offers its customers the latest Cisco technology. Redstone’s Cisco customers have the reassurance that they are supported by a highly-skilled and qualified team.”
RedReach also ensures customers get value for money, with a credit reward system for organisations that don’t use up their entire pre-agreed quota of support calls. Credits accrued can then be exchanged for additional services, knowledge transfer days and consultancy time. The additional ‘MyReach’ card gives all RedReach customers the opportunity to go ‘beyond contract’ when requiring urgent support.
Steve Field, IT manager, Unicef UK, says, “As one of the world’s leading charities we rely on our IT and communications networks to enable us to effectively undertake our valuable work. The team at Redstone works closely with us and takes a proactive approach to understanding how we use telecommunications to support our activities. This ensures that Redstone maintains our systems to deliver the highest levels of performance, ensuring that we are able to deliver on our promises.”