“We needed a business ISP that could provide all of the services we were looking for plus the class of service (CoS) or quality of service (QoS) we required. We turned to Timico who are experts in their field of helping businesses like ours. The project of installing a complete range of managed solutions and services, including IT support, hosted VoIP and bonded broadband into the business was managed extremely efficiently,” says Marcus Cole, IT Operations Manager at Ruddle Merz.
The project was completed over a number of phases, with the most recent installation being a fully virtualised network infrastructure and virtual storage. This provides Ruddle Merz an enhanced Disaster Recovery solution, through underground fibre linking their Oakham office to their satellite DR office. The extra bandwidth means that if a fire, flood or burglary occurs at Ruddle Merz’s head office, all data is secure and replicated in real-time in their satellite office to ensure business activities continue as normal.
“Timico has worked extremely hard to make Ruddle Merz a more secure and connected business, with all their solutions having the capacity to grow further if we need them to. Their customer service and the expertise of their employees are above and beyond that of most of their competitors, and I am confident that Ruddle Merz will continue to benefit further from our very successful relationship,” concludes Marcus Cole.
Chris Tombs, Chief Executive of Timico, comments: “In these current market conditions, the key is to understand the changing needs of IT departments and budgets. The in-house technical expertise and the strong supplier partnerships that Timico has, position us perfectly to rival the larger outsource providers who are simply unable to deliver the personal service necessary.”