The integration enables users of SalesAngel’s solutions, which include CampaignAngel, aimed at contact centres and outbound marketing functions, and AdvisorAngel aimed at financial consultants, to take advantage of CloudCall’s advanced click-to-call capabilities and in-depth reporting to streamline outbound calling, improve customer interactions and enrich their customer records.
Users will also benefit from CloudCall’s ultra-low outbound costs of just 0.75p per minute for landline numbers and 2p per minute for mobiles, delivering significant savings on communications costs.
The integration also enables automatic recording of all telephone calls made using CloudCall, enabling users to instantly access and replay recordings for training or verification. Recordings can also be appended to customer records to give a comprehensive overview of client interactions. This feature is of particular benefit to users of AdvisorAngel, as it enables consultants to easily meet Financial Services Authority requirements for recordings of calls.
Furthemore, it enhances tracking of progress and performance against individual and group targets, helping senior staff to better manage their teams.
Steve Edge, Director of SalesAngel said: “Integrating click-to-dial telephony directly into the CampaignAngel and AdvisorAngel user interface helps to boost staff efficiency, and CloudCall’s reporting functions give a comprehensive log of client transactions while delivering significant cost savings. Together with its call recording capabilities, integrating CloudCall with our solutions helps to give users a complete picture of all their transactions with customers, making it an even more powerful tool for driving business.”
CloudCall offers a fully-featured hosted business communications solution that delivers real cost savings and productivity benefits. The CloudCall Click service enables software integration which works with customers’ existing phone systems or can be used as a standalone system with the included CloudCall Communicator softphone. It delivers click-to-call and call recording functions integrated into a customer’s CRM, sales or business software.
CloudCall Enterprise operates as a stand-alone hosted PABX service over a broadband connection, using either SYNETY VoIP handsets or SYNETY’s softphone. It can be provisioned within a few minutes and installed, configured and running in two working days, offering a hassle-free alternative to line rentals with a competitive per-user per-month service charge.
Additional built-in functions include advanced reporting and analysis on usage and activity by user so that entire workforces can be monitored easily, integrated IVR / Auto-Receptionist to greet and help route incoming calls efficiently and call queuing which allows calls during busy periods to be handled more efficiently.