Samsung Launch SME Thrust with OfficeServ 7100

Samsung Network Division has launched their new entry-level OfficeServ 7100 which, together with the OS 7200 and OS 7400, completes the OS 7000 family.

The Samsung OfficeServ 7000 series hybrid communications platform provides a traditional or IP-based wired and wireless solution for voice and data communication. Businesses can deploy OfficeServ 7000 systems to build sophisticated telephony applications, secure data communications infrastructure and policy-driven networks.

Samsung has now introduced the OfficeServ 7100 entry-level system aimed at the SME market. It is highly configurable and can be tailored to an organisation’s individual requirements, so that your customers do not pay for features and functions they don’t require. At the same time the OfficeServ 7100 can be upgraded easily and expanded as business needs change. It is fully compatible with larger systems in the OfficeServ 7000 series, protecting your customers’ investment in Samsung solutions.

The OfficeServ 7100 supports up to 32 extensions and a maximum of 30 trunk lines with either analogue or digital connections. Its media gateway is integrated into main processor so the system can also be supplied as an ‘out of the box’ solution for VoIP telephony with IP handsets. As a VoIP solution, OfficeServ 7100 can support SIP trunks and it is the only telephony system in its class which currently offers SIP trunking.

OfficeServ advanced messaging is a standard feature of the OfficeServ 7100. As well as standard voice mail functionality users can intelligently route callers with different greetings and call-routing based on time of day, day of week, CLI and DDI. This means greetings and call routing can be customised for callers, users and groups. Voicemail messages can be converted to email files and transferred to the corporate email server, allowing users to access all their messages regardless of the original medium used. It also enables users to copy, forward or store messages on their laptop or PC for future reference.

Auto-attendant functionality is standard and can answer multiple calls simultaneously, providing different greetings for different departments. External callers are prompted by the auto-attendant for the required individual or department, without the need for a receptionist to handle the call. If no extension number is dialled within a specified time, the call is automatically connected to a receptionist or to another specified extension. OfficeServ 7100 can also be configured with a range of bespoke solutions for computer-telephony integration, call management and other applications.

OfficeServ 7100 offers location-independence for users, with both mobile and remote teleworking supported by the system. With the ability to easily connect individuals and groups to the system in any location through a Broadband connection, OfficeServ makes home and branch working a simple reality. This facility also allows informal call centres to be established with remote teleworkers.

Multi-site operation is possible across a dedicated WAN or a VPN – and security is assured because OfficeServ 7100 includes Intrusion Detection/Prevention, which provides valuable statistics and alerts concerning all inbound and outbound communications. The system also has the ability to securely host Internet services such as web servers, database applications and email without compromising security.

The OfficeServ 7100 can be used with Samsung’s extensive range of desktop and mobile handsets, which share a common look and feel for ease of use. Advanced feature keysets, IP phones, and DECT handsets are all available – and the OfficeServ 7100 also has a WiFi solution. This allows a softphone client application to be used with mobile data devices such as laptops and PDAs for calls, or alternatively Samsung mobile WiFi handsets can be used. This enables users to take their extensions with them when away from their desk so they can work from anywhere in the office while retaining their data connection to the corporate network.