Nimans’ resellers have been gaining a first-hand glimpse of Samsung’s latest CMS web-based call reporting, analytics and call recording solution.
Samsung CMS will replace the V6 Business Reporting and Call Recording suite of products from June. Samsung CMS integrates with Samsung OfficeServ and SCM phone systems, providing accurate in-depth analytics, call recording and evaluation on business inbound and outbound calls.
Chris Hopkins, Solutions Business Manager for Samsung at Nimans commented, “Resellers were particularly impressed by its ability to be used on both SIP and ISDN lines for easy equipment upgrades.”
Samsung CMS benefits from an all new look and feel with a new menu structure, intuitive graphical user interface and optimisation to auto-adjust according to screen size.
Enhanced security incorporates a new password policy and role-based access with permissions – along with improved multi-site access. In addition a new report scheduler allows multiple reports to be emailed to multiple users.
Attendees took advantage of signing up for a free day of in-house training and to upgrade their customers for free, as Chris added: “The roadshows enabled resellers to get hands on with the product, hear the differences between Samsung Business Reporting and Call Recording and Samsung CMS in detail, and to be the first to see the new price book. As reports are delivered over a web browser, any device that supports this can be used – so it can be accessed anywhere which makes it much more flexible.”